Returns & Exchanges | The Oil Lady, The WS Oil Lady, The Oil Lady WS

At The Oil Lady, we strive for complete satisfaction with every purchase; if you are not entirely happy with your order, we offer a 30-day window for returns and exchanges on most items. Please ensure products are in their original, unused condition to qualify for a full refund.

Return Process

1.
Initiate Your Request
Contact our customer support team at The Oil Lady WS with your order number and reason for return to receive a Return Authorization (RA) code.
2.
Package Your Items
Securely pack the items in their original packaging, ensuring the RA code is clearly marked on the outside of the box to prevent processing delays.
3.
Ship the Product
Send your package via a trackable shipping service to the return address provided by our team; please retain your tracking number for your records.
4.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.